🔐 Privacy policy.

Lighthouse Senior Support (Pty) Ltd


Registered under

JMTC INDUSTRIES, LLC

2022-001084142 (Wyoming)

1. Introduction

Lighthouse Senior Support (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website:

👉 https://www.lighthouseseniorsupport.co.za

2. Information We Collect

We may collect the following personal information when you:

  • Submit a contact form

  • Request pricing information

  • Book a consultation

  • Communicate with us via email or phone

Information may include:

  • Full name

  • Phone number

  • Email address

  • Physical address (if required for services)

  • Information relating to care needs of a senior

  • Any additional details you voluntarily provide

3. Special Personal Information

Because we support seniors, you may provide information relating to:

  • Health conditions

  • Mobility challenges

  • Personal care requirements

We treat this information as confidential and sensitive, and it is handled with strict care and limited access.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide support services

  • Schedule appointments

  • Send service-related communication

  • Improve our services

We do not sell, rent, or trade your personal information.

5. Lawful Basis for Processing (POPIA Compliance)

We process personal information based on:

  • Your consent

  • Performance of a service agreement

  • Legal obligations

  • Legitimate business interests

6. Data Security

We implement reasonable technical and organisational safeguards to protect your information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

Access to personal information is restricted to authorised individuals only.

7. Sharing of Information

We may share information only when:

  • Required by law

  • Necessary to deliver services (e.g., medical professionals, with consent)

  • Required to protect safety

We will never share information for marketing purposes without your consent.

8. Data Retention

We retain personal information only for as long as necessary:

  • To provide services

  • To comply with legal requirements

  • For legitimate business purposes

When no longer required, information is securely deleted or destroyed.

9. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent

  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact:
https://www.justice.gov.za/inforeg/

10. Cookies

Our website may use basic cookies to improve user experience and website functionality.

You can disable cookies in your browser settings.

11. Contact Us

If you have any privacy-related questions, contact:

Lighthouse Senior Support
Email: francoise@lighthouseseniorsupport.co.za
Phone: +27836263292
Durban, South Africa

12. Facebook Pixel & Analytics

We may use tools such as Facebook Pixel and other analytics services to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited

  • Time spent on pages

  • Browser type

  • IP address

  • Device information

This data helps us improve our services and marketing efforts.

You may disable cookies through your browser settings.