How We Can Help your Family?
Admin & Paperwork
Bill / account organisation, reminders, filing system setup (physical + simple digital)
Medical aid claims paperwork support + follow-ups
Liaising with service providers, accountants, etc. (as required)
Insurance claims admin support (collect docs, submit, track)
Document prep & appointments: Home Affairs bookings, license renewals, etc.
“Paper taming”: sorting cupboards, labeling, scanning key docs
“Order creates peace of mind.”
Appointments, Transport & Presence
Lift to GP/specialists + staying during appointment if requested
Pharmacy pickup / scripts collection
Hospital discharge support: meds list, follow-up appointments, home setup checklist
Scheduled wellness check-ins (in-person or call)
Monthly update to family (short report: appointments done, issues spotted, next steps)
“Something seems off” escalation plan (who to call, what to do)
“Steady presence changes everything.”
Errands & Household Coordination
Grocery runs (or shopping together)
Personal Health & Wellbeing appointments (Nail / Hair / ect.)
Managing service providers: plumbers, electricians, handymen, DSTV, Wi-Fi
Quote collection + booking + being present for the work + basic checklist sign-off
Check-ins & reporting re home safety or improvements
“A well-run home supports wellbeing.”
Light Companionship & Lifestyle
Coffee outings, Promenade walks, Social Calendar help
Activity planning (bridge, bowls, church, socials)
Regular wellbeing check-ins
Celebrating birthdays, special dates
Gentle encouragement to stay active
Coordinating clubs/activities (bridge, bowls, church events)
“Staying engaged, connected and active is important psychologically”
Tech Confidence
WhatsApp / email / Setting up of Emergency numbers
Phone storage cleanup, scam avoidance basics
Setting up video calls with family
Basic Facebook and phone calendar - Birthday and special events reminder etc.
Password manager light version (written system or simple app)
“Understanding technology reduces vulnerability.”
What Lighthouse Is Not
Lighthouse Senior Support does not provide:
Medical or nursing care
Physical caregiving (bathing, dressing, lifting, etc.)
Financial advising or management of investments
Legal advice
24/7 emergency response services
Housekeeping or domestic worker services
We also do not:
Take control of personal decision-making
Override family wishes
Access bank accounts directly (unless explicitly arranged with full transparency and documentation)
Replace professional medical or legal guidance
🔐Clear boundaries allow us to provide calm, focused, and trustworthy support.